Australia’s Reading Writing Hotline: An Ongoing Innovation

Spring 2023

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Author(s): Vanessa Iles, Lindy Cassidy, Jill Finch Reading Writing Hotline at TAFE NSW

“Australia’s Reading Writing Hotline” is a long-standing referral service and information hub for adult literacy and numeracy. Originally established as phone support for an educational TV series, it has evolved into a national service assisting learners, industry, and community.

The hotline adapts to community needs, offering a unique overview of adult literacy requirements across the country. With a 30-year history, it plays a vital role in addressing literacy gaps, ensuring marginalized voices are heard, and influencing policy discussions.

ALE Journal – Volume 5, Issue 2

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